1. My storage device does not appear in the file explorer:
   • Check that the USB drivers on your PC are up to date
   • Test the storage device on another USB port on the computer
   • Test the storage device with another USB cable
   • Test the storage device on another computer
   • If you are using a USB HUB, we recommend that you connect it to an external 5V USB power supply as the HUB uses some power for its own operation.
   If the problem is not with the cable or the computer, please return the SSD to your dealer with proof of purchase for warranty service.
    
2. The reading or writing speed seems slow:
   • Make sure that the storage device is connected to a fast USB port that matches the USB standard* of the storage device. It is recommended not to use USB 2.0 ports for fast data transfer.
   • Check that the USB cable you are using with the storage device is original or that it is compatible with the USB standard* of the storage device.
   • If you are using a HUB Check that the HUB and the computer's USB port are compatible with the USB* standard of the storage device

*USB standards:

1. USB 2.0: Actual speed up to 40 MB/s
2. USB 3.2 Gen1: Real speed up to 500 MB/s
3. USB 3.2 Gen2 : Actual speed up to 1000 MB/s = 1 GB/s
4. USB 3.2 Gen2x2 : Actual speed up to 2000 MB/s = 2 GB/s
5. USB 4.0: Actual speed up to 4000 MB/s = 4 GB/s

Check your computer's documentation for the specifications of your USB ports.

IMPORTANT : BUFFER MEMORY

If you use the storage device intensively with a large amount of data (several GB), you may saturate the memory buffers of the storage device, which will cause the storage device to slow down momentarily. To return to normal, leave the storage device plugged in for a few moments without writing data to it.