1) My SSD storage device does not appear in the file explorer:

2) The read or write speed of my PCIe SSD seems slow:

• If it is a 2.5” SATA SSD, check that the SATA cable is well connected.

• If it is an M.2 SATA SSD, check that your computer's M.2 slot is SATA compatible (some M.2 slots are only compatible with PCIe SSDs). To do this, consult your computer's documentation. Ditto for the PCIe slots of the USB/M2 enclosure.

• If it is a PCIe M.2 SSD, check that your computer's M.2 slot is PCIe compatible (some M.2 slots are only compatible with SATA SSDs)

• If this is your first time using your SSD? You need to initialize and format it from Disk Management in Windows or Disk Utility in Mac. For more details, consult the FAQ '' HOW TO FORMAT MY SSD ACCORDING TO MY USE '' If the problem is not with the cable or the computer, please return the external SSD to your retailer with proof of purchase so that it can be covered under warranty.

2) The read or write speed of my PCIe SSD seems slow:

• Check that the PCIe SSD is properly connected to a PCIe slot corresponding to the PCIe* standard of the SSD. It is advised not to use PCIe Gen3 slots with PCIe Gen4 SSDs, because in this case the speed of the PCIe Gen4 SSD is limited to the speed of the Gen3 slot. Warning: If you have a recent Intel PCIe Gen4 compatible motherboard, you must use an 11th generation processor to activate PCIe Gen4 mode. Otherwise your motherboard will operate at maximum in PCIe Gen3 mode.

• If you use your PCIe SSD in an external USB/M2 enclosure, its speed will be limited to that of the USB enclosure**. In this case, also check that the USB cable you are using with the USB/M2 enclosure is original or that it is compatible with the USB standard* of the USB/M2 enclosure.

*PCIe M2 standards:

1. PCIe Gen3 x4: Theoretical speed up to 4 GB/s
2. USB 3.2 Gen4 x4: Theoretical speed up to 8 GB/s

1. USB 2.0: Actual speed up to 40MB/s
2. USB 3.2 Gen1: Actual speed up to 500MB/s
3. USB 3.2 Gen2: Actual speed up to 1000MB/s = 1GB/s
4. USB 3.2 Gen2x2: Actual speed up to 2000MB/s = 2GB/s
5. USB 4.0: Actual speed up to 4000MB/s = 4GB/s

Check your computer's documentation for the specifications of your USB ports.

IMPORTANT: BUFFER MEMORY
If you use the storage device intensively with a large amount of data (several GB), you may overflow the memory buffers of the storage device, which will cause the storage device to slow down momentarily. To return to normal, leave the storage device plugged in for a few moments without writing any data to it.